Employee retention and engagement are key to successful companies. This program is designed by a faculty team with both academic and managerial experience. This training is for first level supervisors, managers new to supervising others, and/or individuals likely to move into a supervision role. All classes are held in a video-conferencing classroom, using Zoom video-conferencing technology. Each course also has online learning components.
The courses are offered in four (4) half-day modules (12–16 contact hours).
Click on the course titles below for course descriptions:
Supervisor Roles & Responsibilities
Course Content
Module 1: Meeting Supervisory Responsibilities
- The Transitions to Supervision
- Supervisory Roles and Skills
- Values and Ethics
- Management Approaches and Styles
Module 2: Communicating Effectively
- Interpersonal Communication
- The Elements of a Message
- Communication Barriers and Problems
- Effective Listening
Module 3: Building Work Relationships
- Interpersonal Styles
- High Quality Work Relationships
- Strengthening Work Relationships
- Building Trust with Employees
Module 4: Leading Others
- Characteristics of Effective Leaders
- Leadership Focused Areas
- Providing Excellent Direction
- Delegating Effectively
Logistics
Dates: Wednesday evenings, February 2 to February 23, 2022
(This course is delivered in four 4-hour sessions.)
Times: 5:00 to 9:00 pm
Location: Virtual instructor-led training via Zoom videoconferencing.
Cost: $745 per person
($695 per person when 3+ participants register from the same organization at the same time.)
If you are interested in learning more about this course, fill out the following form.
Managing Employee Performance
Course Content
Module 1: Setting the Stage for Excellent Performance
- Performance Management
- What Motivates Employees
- Supervisor as Performance Manager
- Expectations for Excellence
Module 2: Clarifying Expectations and Observing Performance
- SMART Performance Objectives
- Setting Standards and Measures
- Communicating Expectations
- Observations and Performance Data
Module 3: Coaching and Providing Feedback
- Supervisor as Coach
- Providing Effective Feedback
- Developing Coaching Skills
- Planning a Coaching Session
Module 4: Dealing with Challenging Performance Situations
- Performance Improvement Sessions
- Positive Approach to Discipline
- Planning for Performance Improvement
- High-Quality Performance Evaluations
Logistics
Dates: Wednesday evening, March 9 to March 30, 2022
(This course is delivered in four 4-hour sessions.)
Times: 5:00 to 9:00 pm
Location: Virtual instructor-led training via Zoom videoconferencing.
Cost: $745 per person
($695 per person when 3+ participants register from the same organization at the same time.)
If you are interested in learning more about this course, fill out the following form.
Developing Individuals and Teams
Course Content
Module 1: Interviewing and Selecting Employees
- Behavioral Interviewing
- Planning the Interview and Developing Questions
- Conducting Effective Interviews
- Legal Considerations in Employee Selection
Module 2: Developing Employee Skills
- The Supervisor’s Role in Skill Development
- Determining Employee Needs for Development/li>
- On-The-Job Training and Coaching
- Tips for Effective Classroom Training
Module 3: Developing a Team
- Characteristics of Effective Teams
- Developing Teams for Success
- Reducing Barriers to Teamwork
- Virtual Teams
Module 4: Building a Positive Work Climate
- Employee Interactions, Work Climates and Performance
- Respect in a Diverse Workforce
- Dealing with Difficult Behavior in Others
- Keeping on Top of Stress
Logistics
Dates: Please check back-TBD
(This course is delivered in four 4-hour sessions.)
Times: 5:00 to 9:00 p.m.
Location: Virtual instructor-led training via Zoom videoconferencing.
Cost: $745 per person
($695 per person when 3+ participants register from the same organization at the same time.)
If you are interested in learning more about this course, fill out the following form.